RETURN & REFUND POLICY
WE ACCEPT RETURNS AND EXCHANGES FOR MOST ITEMS AT FULL PRICE GIVEN THAT THE FOLLOWING CONDITIONS ARE MET:
- Buyer must contact us within 14 days of receiving purchase.
- Approval is needed before sending back item.
- All original packaging and certifications must be returned with item.
- return shipping fees will not be refunded.
THE FOLLOWING ITEMS ARE NOT AVAILABLE FOR RETURN OR EXCHANGE:
- Items that have been altered or changed per your request
- Custom designs
- Personalized or Engraved items
- An item that you intend to keep but need a different size - you cannot 'exchange' or 'return' the ring for the same style but in the correct size; you will need to pay a resizing fee so we are paid for our time, labor, and materials. Contact at confjewelry@gmail.com for more information.
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**CANCELING ORDER PRIOR TO SHIPMENT**
Transactions cancelled within 24 hours from the date of purchase will receive a full refund.
Exchanges
We also accept exchanges on diamonds
Refunds
We will notify you once we’ve received and inspected your return, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.