FAQs

1. DO YOU ACCEPT INSTALLMENTS, DEPOSITS OR HOLDS? WHAT ABOUT FINANCING?

We accept PayPal and we do not accept deposits and/or reserve any diamonds and jewelries without payment.

 

2. RETURNS AND EXCHANGES

WE ACCEPT RETURNS AND EXCHANGES FOR MOST ITEMS AT FULL PRICE GIVEN THAT THE FOLLOWING CONDITIONS ARE MET:

 

    • Buyer must contact us within 14 days of receiving purchase.
    • Free domestic return shipping; email us asking for a request to return or exchange and we will send you a return label for domestic shipping.
    • Approval is needed before sending back item.
    • Item must be returned in unused condition within 7 days.
    • All original packaging and certifications must be returned with item.
    • Initial shipping fees and any duty taxes paid will not be refunded.
    • Any item that was resized prior to sending to you; the amount for the resize will be deducted from your refund amount. 

    THE FOLLOWING ITEMS ARE NOT AVAILABLE FOR RETURN OR EXCHANGE:

      • Items that have been altered or changed per your request
      • Custom designs
      • Personalized or Engraved items
      • An item that you intend to keep but need a different size - you cannot 'exchange' or 'return' the ring for the same style but in the correct size; you will need to pay a resizing fee so we are paid for our time, labor, and materials. Contact at confjewelry@gmail.com for more information
    • Wedding Rings
      • **All wedding rings are not returnable or exchangeable**
        • We're happy to help you fit the wedding ring to your PNPS engagement ring (provide CAD renders, resin models, etc), but due to the additional time and labor it takes to customize, a return or exchange is not allowed

    **GIFTS AND PROPOSALS**

    If you are purchasing an item for a gift or proposal and the time frame listed above regarding returns and exchanges doesn't work, please contact us prior to your purchase.

    **CANCELING ORDER PRIOR TO SHIPMENT**

    Transactions cancelled within 24 hours from the date of purchase will receive a full refund. A 25% restocking fee is retained if a transaction is cancelled more than 24 hours after the date of purchase to cover material and labor costs.

     

    3. SHIPPING

    INTERNATIONAL SHIPPING

    International shipping typically takes 6-10 business days and is sent with UPS. Shipment includes tracking updates and insurance. 

     

    IMPORT DUTY & TAXES:

    On international shipments you may have to pay import duty and tax on your item. Import tax or duty is a tax collected on imports by the customs authorities of a country. For example if the item is shipped from the INDIA to the UK then revenue from the duty goes to the government of the UK. Import duty and tax rates are determined by the country upon import.

    Businesses such as ours don't collect or profit in any way from the duty tax and CONF JEWELRY is in no way responsible for the tax that has to be paid. The duty and tax are set by the government we don't know what the amount of the tax is, or the percentage. The duty/ tax is the responsibility of the purchaser. CONF JEWELRY is not responsible for this tax and we will not reimburse your for this tax.

     

    *We cannot mark your shipment as a gift to avoid paying taxes*